Detailed description of goods and/or services

The Copper Ketel Guest House is a business in the Tourism industry that markets accommodation in a Guest House and B&B.

Please note: The Copper Ketel Guest House will not act as an agent to prospective guests for any other services to be rendered by a third party.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within two days and reservation confirmed by way of email or fax.

Export restriction
The offering on this website is available to South African clients as well as to clients from other countries

Return and Refunds policy

The provision of goods and services by The Copper Ketel Guest House is subject to availability. In cases of unavailability, The Copper Ketel Guest House will inform the client within 3 days. Cancellation of orders by the client will attract a 10 % administration fee. Refunds in terms of the “deposit and cancellation policies” will only take place after formal confirmation of the validity of the original transaction by both initiating and the receiving bank authorities.

Deposit and Cancellation policies

A deposit of 50% on reservation.

If cancelled: 0-7 days prior to arrival, forfeit 100% of deposit; 8-14 days prior to arrival, forfeit 75% of deposit; 15-21 days prior to arrival, forfeit 50% of deposit; 21+ days prior to arrival, forfeit 30% of deposit.

Customer privacy policy
The Copper Ketel Guest House shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into The Copper Ketel Guest House bank account, the details of which will be provided on request

Credit card acquiring and security
Credit card transactions will be acquired for The Copper Ketel Guest House via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by The Copper Ketel Guest House separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currencyy The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibilityy The Copper Ketel Guest House takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and The Copper Ketel Guest House chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 41 Viola Road, Bloubergrand, Cape Town. South Africa.

Variationn The Copper Ketel Guest House may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company informationn This website is run by Daralan CC based in South Africa trading as The Copper Ketel Guest House and with registration number 1999/043008/23 with two members: FA Meintjes and HM Meintjes (Manager).

The Copper Ketel Guest House contact details
e-Mail: info@copperketel.co.za
Phone: +27 21 557 2237 or +28 82 570 5839